FAQ

Frequently Asked Questions

We answer your most pressing questions to guide your journey at The Royal Body Co.

What is The Royal Body Co.?

The Royal Body Co. is a skincare company that specializes in natural and organic products. We are committed to providing gentle and safe skincare options that promote overall well-being and sustainability.

Company

Can I modify or cancel my order?

We aim to process orders quickly to ensure timely delivery. Therefore, modifications or cancellations may not be possible once an order is placed. However, please reach out to our customer support team, and we will do our best to assist you. If you contact us with the processing window (before your item has been shipped), there's a better chance we can make adjustments for you.

Orders

How can I contact The Royal Body Co.?

You can contact us by filling out the contact form on our website or by sending an email to support@theroyalbodyco.com. We strive to respond to all inquiries within 24 hours.

Company

How long will it take for my order to arrive?

  • The delivery time depends on your location. Typically, orders within the domestic region are delivered within 3-5 business days, while international orders may take longer.
  • We ship from Houston, Texas, USA.
  • Please note that unforeseen circumstances such as customs delays or weather conditions may affect delivery times.
Shipping & Delivery

How do I return a product?

To initiate a return, please contact our customer support team with your order number and reason for return. They will guide you through the return process and provide you with a return shipping label. Once we receive the returned products, we will process your refund or exchange as per your preference.

Returns

What's your lead time/processing time?

Because our products are handmade, it may take us 2-3 days to handcraft your product. After that, you can follow the shipping times to best gauge when you'll receive your purchase.

For products that have already been handmade in bulk, we can process orders more swiftly (1-2 days).

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Please allow an additional 1-2 days during holidays and busy seasons.

Orders

How do I place an order?

To place an order, simply browse our website and select the products you would like to purchase. Add them to your cart and proceed to the checkout page. Follow the instructions to enter your shipping information and payment details. Once your order is confirmed, you will receive an email with the order details.

Orders

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.

Shipping & Delivery

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you can initiate a return within 7 days of receiving your order. Please ensure that the products are unused and in their original packaging for a successful return.

Read the full return policy here.

Returns
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